FAQ

Frequently Asked Questions

1. Where do you ship to?

We ship worldwide! Delivery times vary by location. Please allow 7–20 business days for international orders.

2. How long does shipping take?

Standard shipping typically takes 7–20 business days depending on your location. Tracking information will be sent to your email once your order is dispatched.

3. How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package on our tracking page or the carrier's website.

4. Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placement. Please contact us immediately at our Contact page if you need to make changes.

5. What is your return policy?

We accept returns within 30 days of delivery for items that are unused and in their original condition. Please visit our Return Policy page for full details.

6. My item arrived damaged. What do I do?

We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the damaged item and we'll make it right.

7. Do you offer refunds?

Yes! Once your return is received and inspected, we'll process your refund within 5–7 business days to your original payment method.

8. How do I contact customer support?

You can reach us via our Contact Us page. We aim to respond within 24–48 hours.